If your partner discount isn't reflected in your shopping cart, do not submit payment until your partner discount is applied, a refund will not be issued.
The following steps must be completed for the partner discount to be applied:
Professional email has been verified and the email address is associated with the partner. (You can find instructions on how to do so, here.)
Correct partner company is listed on your profile
If these steps have been completed and you are still experiencing and issue, contact us and we will troubleshoot further.