Q: What should I do if I think I found a courseware defect?
If you believe you’ve found an issue in the courseware, please gather the following information:
Courseware Title (e.g., SAFe® Scrum Master)
Version Number (e.g., v6.0)
Description of the Defect
Optional: A screenshot of the issue (recommended if it helps show formatting, wording, or technical errors)
Once you have this information, you can submit it using one of these options:
Use the Messenger Launcher in the bottom right corner
Email Support: [email protected]
Q: What happens after I submit a defect?
Our support team will review the details and route the issue to the appropriate content or technical team. If additional information is needed, we’ll reach out.
Q: I can’t access the courseware at all, is that a defect?
Often, this is not a defect, but an access issue. Please review the common reasons below:
Q: Why don’t I see the courseware in my profile?
There are several reasons you may not see courseware assigned to you:
1. You have not purchased a courseware license. Courseware access is granted only when a license is purchased. If a license wasn't purchased for the specific courseware, it will not appear in your profile.
2. You exchanged a license. While users may exchange courseware licenses on the platform, Scaled Agile does not award courseware for exchanged licenses. To obtain courseware, you must purchase at least one license in the current version.
3. You may be an Account Admin. Account Admins may be eligible for courseware depending on your company's license agreement with Scaled Agile. If you believe this applies to you, please reach out to Support and we can direct you.
4. You are an SPC on a SAFe® Enterprise Subscription. SPCs under an Enterprise Subscription must request courseware through their Account Admin, and must also ensure they have completed the required Trainer Enablement for the course.
Q: I’m still not sure if this is a defect or an access issue. What should I do?
You can reach out through:
The Messenger Launcher in the bottom right corner
Email: [email protected]
Include as much detail as possible so we can quickly diagnose the problem.
Q: What information should I include if this turns out to be an access issue?
To help us assist you faster, please provide:
The email associated with your Studio account
The courseware you’re trying to access
Whether you purchased the license, exchanged a license, or are part of a SAFe Enterprise Subscription