I cannot see or hear the livestream or the livestream is frozen
Try these below steps:
Refresh your browser and join again
Check your system settings for audio output
Check your internet connection
I cannot see or hear other user(s) in a video call:
Video calls and meeting events are only available on a desktop or laptop computer - you cannot access this feature on a phone or tablet
Refresh your browser and join again
Check your system permissions for camera and microphone access
Check your internet connection
Ensure that your browser is up to date and restart it (we recommend Google Chrome for optimal experience)
Check your security settings and permissions on your computer
Try using a different browser
Try using an alternative internet connection if possible
If still experiencing issues, reach out to us at [email protected]
I am unable to send messages in the event chat thread:
Complete your profile
In the top right, there's a notification asking you to complete your profile or you can click on your avatar and click ‘edit profile’. There, you can complete all the required profile questions and save.
I am unable to join the ‘Match’ or networking session:
Match and networking are only available on a desktop or laptop computer - you cannot access this feature on a phone or tablet
Complete your profile: In the top right, there's a notification asking you to complete your profile or you can click on your avatar and click ‘edit profile’. There, you can complete all the required profile questions and save.
Ensure your browser is up to date
Try using another browser (we recommend Google Chrome for optimal experience)
If you are still unable to, [email protected] for help