Why is Scaled Agile integrating with Questionmark?
Scaled Agile’s certification program is globally recognized as the top way to prove the knowledge and skills needed to successfully achieve business agility. To ensure SAFe certifications can maintain their high level of trust and spread agility across the globe, Scaled Agile is using Questionmark for test and exam delivery. Questionmark brings the following key improvements over current SAFe exams:
Improved localization of exams in select languages
Enhanced examination experience, such as the ability to flag questions
Exam security features to ensure only qualified SAFe professionals achieve certification
Will candidates need to create a Questionmark account to take SAFe exams?
No, candidates will access Questionmark seamlessly from the SAFe Community Platform. They will not need to create a separate account or have a separate login for Questionmark.
Will candidates understand that they are using Questionmark?
Yes, we are making it clear in the exam flow that the candidate will be using Questionmark as the exam delivery platform.
Does Questionmark ever contact candidates directly?
Yes, Questionmark will email exam results to the candidate after the exam as a receipt of their examination.
How does Questionmark respect the data privacy of candidates?
Questionmark complies with many leading security compliance standards, such as GDPR, to ensure the minimal amount of personally identifiable information (PII) is stored, and it is done so securely. To learn more, please visit the Questionmark Trust Center.
Where is Questionmark data stored?
Questionmark is currently hosted in the Microsoft Azure Cloud in the United States.
Does Questionmark provide an accessible exam experience?
To learn more about how Questionmark conforms to accessibility standards, please see their VPAT report. You can also read more about their approach to 508 compliance. This includes supporting those with colorblindness by not having color be the only way of conveying information.
Can I use Questionmark with a VPN?
You can take exams and tests with Questionmark while using a VPN. Please note that your computer’s performance may be impaired by the VPN.
How does Questionmark support international candidates?
The interface for Questionmark exams has been localized into 36 different languages. Scaled Agile will also be localizing specific courses into select languages so that you can deliver SAFe training in the language that best suits your learners.
Does Questionmark have regular maintenance?
Questionmark performs routine maintenance every third Saturday of the month during off-peak hours to minimize any impact to candidates. To see the current status of Questionmark, you can visit their status page and relevant issues will be posted on the Scaled Agile status page as well.
Is there an option to not use Questionmark for SAFe exams?
No. If Questionmark is the delivery method for your SAFe exam, there is no other option. If you have concerns, please contact our Support team to discuss your issues.
Will practice tests be included on Questionmark?
Yes, any exam delivered with Questionmark will also have the practice test delivered on the QuestionMark platform.
Are there any technical requirements for Questionmark?
No, however, it is recommended that the exams are taken on a computer or tablet, as opposed to a smartphone. The recommended browsers are Chrome, Microsoft Edge, Firefox, and Safari.
Can I extend my exam?
Yes. There is no change to the 2 Week Extension policy offered by Scaled Agile. Please visit this FAQ on extending your exam.
When does my exam expire?
There is no change to the exam expiration date functionality for your exam. See this FAQ for information on the expiration date and time.
How do I retake my exam if I fail?
There is no change to the retake policy offered by Scaled Agile. If you do not pass your exam, you can click on the Retake button to purchase another attempt.
What does the Flag button do in the exam?
The Flag button is a way for you to mark questions you would like to revisit at a later time during the exam. This is a great way to mark questions that you’d like to think more about if you have time after you complete the rest of the exam.
What do I do if I have technical issues?
If you experience a technical issue, please contact Scaled Agile Support at https://support.scaledagile.com
Do I go back to my learning plan to relaunch the exam?
Yes, if your tabs have all been closed you can immediately access Questionmark again through your learning plan in your Scaled Agile Community account. Your exam will resume where you left off. If you do not immediately go back to resume your exam, Questionmark will submit the exam when time has expired.
Will there be a warning that I have not answered all questions?
Yes. If you click submit before answering all questions, a pop-up box will ask if you are sure you want to submit the exam without answering all questions.
Will there be a warning when my time is almost up?
No. There will not be a warning when your time is almost up but you will see the exam timer throughout the whole exam.
How do I view my exam results?
Your exam results will be emailed to you immediately after submitting your exam. You will also be able to access your exam results by logging into your Scaled Agile Community account and going to your learning plan (in the Learn - My Learning tab). The button next to the exam will either say “Passed” or “Retake”. Clicking “Passed” will show your results on the next page. Clicking “Retake” will allow you to purchase another attempt at the exam.
How do I use the Questionmark exam platform?
Please see this video for an overview of taking a SAFe exam with Questionmark