What is the difference between super admin and account admin?
Super Admin: Has access to the “Partner Information Page” and can adjust the Partner Information that is displayed on their Partner Finder page.
Account Admin: Can purchase licenses and create courses to be taught to Learners.
An individual can be both a Super Admin and an Account Admin.
Why are my admin rights being removed? / Why can I no longer access the Course Admin?
Admins must verify their professional email every 90 days in our system to maintain their admin status. If they do not do this, they are temporarily deactivated as admins until they verify their professional email again.
How do I get access to the Partner Center?
To access the partner center, you must first be designated a 'Business Lead' by your Scaled Agile Account Manager, feel free to reach out to them to begin that process. You must also be associated with the correct partner. This means having them listed under the "My Settings -> Account" section in the "Company Name" field. Once the correct company name is added, you must also verify your professional email.
How do I add SPCs to our company account listing?
The number of SPCs visible on the Partner Finder page comprises SPCs at that partner that meet a few criteria.
The SPC must have the correct Company Name in their profile
The SPC certification must be valid
An SPC must meet all of these criteria, or they will not be counted in the Partner Finder until they do.
As an Admin, how do I add and remove learners from an SES?
From the 'Course Admin -> License Management' page, admins can add and suspend users on the SES.
To add users to the SES, click the 'Upload Learners' button to add a roster of multiple names or the 'Add Learner' button to upload a single person.
The admin can suspend users on the SES by clicking the 'Suspend' button in the far-right column next to their name. However, admins cannot fully remove someone from their SES without speaking to their Customer Success Manager.
As an Admin, how do I upload a roster?
We have a full FAQ and video guide for this that can be found here.
As an Admin, why am I sometimes unable to add an Instructor to a course?
We have a list of some of the most common reasons in this FAQ.
How are the Partner Training Calendar statistics calculated?
You can find a full breakdown of the calculations on this page.
As a Super Admin, how do I update my company's logo?
Currently, this must be done by either your partner contact at Scaled Agile or by the Scaled Agile Support Team.